Ensure that you have the tools and resources you need to make compliance a part of your company culture. Implementation of call monitoring solutions like WeChat archiving and WeChat monitoring is needed to stay compliant.
Invest in robust call archiving solutions
Investing in a robust call archiving solution can help you meet your compliance obligations while ensuring a smooth ride. The best part is that it can be deployed in a variety of environments. For example, a small team can easily juggle a number of large-scale voice telephony initiatives in the cloud with no fuss and no muss. This is a boon in the event of an emergency. This makes the cost-effective deployment of a call archiving solution a no-brainer. If you aren’t interested in deploying your own call archiving solution, there are many third-party vendors that can provide a robust solution on a budget. This is also the perfect time to evaluate the benefits of a hosted solution, which can help you save money and avoid downtime.
Invest in speech analysis, text mining, and voice recognition
Investing in speech analysis, text mining, and voice recognition is a smart move for a variety of reasons. This data can provide valuable insights into your customers, and can reveal opportunities to improve operational efficiency and compliance. It can also help you create better interactions with them.
While most organizations use voice data to mine for insights, they may not have a clear understanding of how to make the most of the information. In addition, if not implemented by the right units, the analytics could fail to deliver the benefits. To avoid this, exercise caution.
In the healthcare industry, for instance, voice-enabled systems are becoming more prevalent. This technology can be used to unlock value in areas such as patient satisfaction and the electronic health record. Research estimates expect the market to grow by 15 percent over the next three years.
Create a culture of compliance
Creating a culture of compliance is an important part of developing a healthy, ethical work environment. It helps employees understand the risks of non-compliance and develop the skills to respond to issues. It can also lead to higher quality candidates and reduce turnover rates.
A written code of conduct is the most effective tool for building a compliance culture within a business. It can set expectations for new hires and serve as a sounding board for management. It can also be referenced in the event of misconduct.
Training is another critical component of creating a compliance culture. The training should be documented and audited regularly. It should be provided to all workers, not just senior management. In addition, the employees must be able to explain the proper use of the policies to others.
Retain and monitor calls
Using a call recording solution to properly monitor high risk traders is a must if you’re going to get your money’s worth. You should also look into an on-call compensation plan and a fair on-call schedule to promote a culture of shared responsibility.
The best way to do this is to partner with the human resources department. The corresponding benefits include greater productivity, less stress on the front line and a better morale amongst employees. The same goes for a robust call archiving solution. Not only is it better for business, it’s also the right thing to do.
Fortunately, there are a few products on the market that can do the job. For instance, Ring enables the ability to record, retain and monitor calls on a mobile device. The software is built to handle large volumes of phone calls and is designed to be user-friendly and reliable. The solution also features a host of other functionalities, including a unified call management system, a CRM and an interactive customer portal.
Train employees
Investing in compliance training can be a wise decision for businesses, especially with a growing number of government regulations on the books. Not only will it help employees adhere to the laws and rules of the company, it will also save them time, and keep them and their customers safe.
Training can take many forms. Some companies train around the values of the company, while others train on specific practices. Either way, it is crucial that the training engages the employee as a valued participant. It will boost morale, reduce turnover, and increase the bottom line.
“Active training” is a form of training that is meant to encourage learning by doing. It places users in virtual scenarios and requires them to make judgment calls. This type of training is easier and less complex than traditional training.
For more information regarding essential elements for effective call monitoring, check out this infographic by TeleMessage.
